1. How do I place an order on Pocket Haat?
Ordering is simple! Browse our website, select your favorite products, click 'Add to Cart,' and then proceed to the 'Checkout' page. Enter your shipping details (name, address, and phone number) to confirm your order.
2. What are the delivery charges?
Inside Rangpur City: [Insert Charge, 65 BDT]
Outside Rangpur (All over Bangladesh): [Insert Charge 130 BDT] The exact shipping cost will be calculated at the checkout page based on your location.
3. How long will it take to receive my order?
Once your order is confirmed:
Inside Rangpur: 1–2 business days.
Outside Rangpur: 3–5 business days. (Please note that delivery times may vary slightly during public holidays or special circumstances.)
4. Do you offer Cash on Delivery (COD)?
Yes! We provide Cash on Delivery services across Bangladesh. You can pay the total amount to the delivery person after receiving your package.
5. Can I track my order?
Absolutely. Once your order is handed over to our courier partner, we will provide you with a tracking number or an SMS update so you can monitor your parcel's status in real-time.
6. Can I return a product if I don't like it?
We have a 3-day return policy for products that are damaged, defective, or incorrectly delivered. Please ensure the tags are intact and the product is unused. For more details, refer to our Return and Refund Policy.
7. Can I cancel my order?
Yes, you can cancel your order as long as it has not been shipped yet. To cancel, please contact our customer support team immediately via phone or Facebook message.
8. Where is Pocket Haat located?
Our main office and retail presence are located at the RAMC Shopping Complex, Rangpur, Bangladesh.
9. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Pocket Haat
+8801898845620
